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How workers’ emotional dissonance explains the association between customers’ relations, burnout and health in an Italian supermarket chain
INTRODUCTION: Dealing with customers has increasingly became a risk factor that organisations should be aware of. Having to deal with difficult customers, pupils, patients it has been found to be the second most frequent reported risk factor in the recent 2019 ESENER survey (61%, up from 58%), just...
| Autores principales: | , , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Mattioli 1885 srl
2021
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8223935/ https://www.ncbi.nlm.nih.gov/pubmed/34142678 http://dx.doi.org/10.23749/mdl.v112i3.9907 |