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Information security implications of using NLP in IT outsourcing: a Diffusion of Innovation theory perspective

Information technology outsourcing (ITO) is a USD multi-trillion industry. There is growing competition among ITO service providers to improve their service deliveries. Natural language processing (NLP) is a technique, which can be leveraged to gain a competitive advantage in the ITO industry. This...

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Autores principales: Bhatti, Baber Majid, Mubarak, Sameera, Nagalingam, Sev
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Springer US 2021
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8283391/
http://dx.doi.org/10.1007/s10515-021-00286-x
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author Bhatti, Baber Majid
Mubarak, Sameera
Nagalingam, Sev
author_facet Bhatti, Baber Majid
Mubarak, Sameera
Nagalingam, Sev
author_sort Bhatti, Baber Majid
collection PubMed
description Information technology outsourcing (ITO) is a USD multi-trillion industry. There is growing competition among ITO service providers to improve their service deliveries. Natural language processing (NLP) is a technique, which can be leveraged to gain a competitive advantage in the ITO industry. This paper explores the information security implications of using NLP in ITO. First, it explores the use of NLP to enhance information security risk management (ISRM) in ITO. Then, it delves into the information security risks (ISRs) that may arise from the use of NLP in ITO. Finally, it proposes possible ISRM approaches to address those ISRs in ITO from the use of NLP. The study follows a qualitative approach using the case study method. Nine participants from three organisations (an ITO client, service provider and sub-contractor) engaged in an ITO relationship in the ICT industry were interviewed through a semi-structured questionnaire. The research findings were verified through a focus group. Case study scenarios are provided for a clear understanding of the findings. To the best of our knowledge, it is the first study to investigate the information security implications of the use of NLP in ITO.
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spelling pubmed-82833912021-07-19 Information security implications of using NLP in IT outsourcing: a Diffusion of Innovation theory perspective Bhatti, Baber Majid Mubarak, Sameera Nagalingam, Sev Autom Softw Eng Article Information technology outsourcing (ITO) is a USD multi-trillion industry. There is growing competition among ITO service providers to improve their service deliveries. Natural language processing (NLP) is a technique, which can be leveraged to gain a competitive advantage in the ITO industry. This paper explores the information security implications of using NLP in ITO. First, it explores the use of NLP to enhance information security risk management (ISRM) in ITO. Then, it delves into the information security risks (ISRs) that may arise from the use of NLP in ITO. Finally, it proposes possible ISRM approaches to address those ISRs in ITO from the use of NLP. The study follows a qualitative approach using the case study method. Nine participants from three organisations (an ITO client, service provider and sub-contractor) engaged in an ITO relationship in the ICT industry were interviewed through a semi-structured questionnaire. The research findings were verified through a focus group. Case study scenarios are provided for a clear understanding of the findings. To the best of our knowledge, it is the first study to investigate the information security implications of the use of NLP in ITO. Springer US 2021-07-16 2021 /pmc/articles/PMC8283391/ http://dx.doi.org/10.1007/s10515-021-00286-x Text en © The Author(s), under exclusive licence to Springer Science+Business Media, LLC, part of Springer Nature 2021 This article is made available via the PMC Open Access Subset for unrestricted research re-use and secondary analysis in any form or by any means with acknowledgement of the original source. These permissions are granted for the duration of the World Health Organization (WHO) declaration of COVID-19 as a global pandemic.
spellingShingle Article
Bhatti, Baber Majid
Mubarak, Sameera
Nagalingam, Sev
Information security implications of using NLP in IT outsourcing: a Diffusion of Innovation theory perspective
title Information security implications of using NLP in IT outsourcing: a Diffusion of Innovation theory perspective
title_full Information security implications of using NLP in IT outsourcing: a Diffusion of Innovation theory perspective
title_fullStr Information security implications of using NLP in IT outsourcing: a Diffusion of Innovation theory perspective
title_full_unstemmed Information security implications of using NLP in IT outsourcing: a Diffusion of Innovation theory perspective
title_short Information security implications of using NLP in IT outsourcing: a Diffusion of Innovation theory perspective
title_sort information security implications of using nlp in it outsourcing: a diffusion of innovation theory perspective
topic Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8283391/
http://dx.doi.org/10.1007/s10515-021-00286-x
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