Influence of Airline Cabin Crew Members’ Rapport-Building Behaviors and Empathy toward Colleagues on Team Performance, Organizational Atmosphere, and Irregularity

Expanding on the literature on rapport-building behavior within the airline industry, this study analyzed the influence of rapport-building behaviors (uncommonly attentive behavior, common-grounding behavior, courteous behavior, connecting behavior, and information-sharing behavior) on cabin crew me...

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Detalles Bibliográficos
Autores principales: Park, Jungyi, Hyun, Sunghyup Sean
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2021
Materias:
Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8296227/
https://www.ncbi.nlm.nih.gov/pubmed/34199315
http://dx.doi.org/10.3390/ijerph18126417

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8296227/
https://www.ncbi.nlm.nih.gov/pubmed/34199315
http://dx.doi.org/10.3390/ijerph18126417

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