A Threat of Customer Incivility and Job Stress to Hotel Employee Retention: Do Supervisor and Co-Worker Supports Reduce Turnover Rates?

The study investigates the impact of customer incivility, job stress, perceived supervisor support, and perceived co-worker support on the turnover intention of frontline employees. A survey-questionnaire approach was used to collect the point of view of frontline employees that work in five-star ho...

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Detalles Bibliográficos
Autores principales: Chung, Hyunah, Quan, Wei, Koo, Bonhak, Ariza-Montes, Antonio, Vega-Muñoz, Alejandro, Giorgi, Gabriele, Han, Heesup
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2021
Materias:
Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8297393/
https://www.ncbi.nlm.nih.gov/pubmed/34205422
http://dx.doi.org/10.3390/ijerph18126616

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8297393/
https://www.ncbi.nlm.nih.gov/pubmed/34205422
http://dx.doi.org/10.3390/ijerph18126616

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