Interpersonal Conflicts in the Unit Impact the Service Quality Rated by Customers: The Mediating Role of Work-Unit Well-Being

Social dynamics at work are crucial for understanding how internal processes in an organization are related to their performance and productivity. Following the Service-Profit Chain (SPC) theory, this study analyses, at the work-unit level, how interpersonal conflicts are related to service quality...

Descripción completa

Detalles Bibliográficos
Autores principales: Benitez, Miriam, Leon-Perez, Jose M., Orgambídez, Alejandro, Medina, Francisco J.
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2021
Materias:
Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8346151/
https://www.ncbi.nlm.nih.gov/pubmed/34360436
http://dx.doi.org/10.3390/ijerph18158137

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8346151/
https://www.ncbi.nlm.nih.gov/pubmed/34360436
http://dx.doi.org/10.3390/ijerph18158137

Ejemplares similares