Does COVID-19 Promote Self-Service Usage among Modern Shoppers? An Exploration of Pandemic-Driven Behavioural Changes in Self-Collection Users

Due to health concerns related to COVID-19, shoppers have learned to minimise social contact by adopting various contactless self-service technologies to fulfil their consumption needs. This study explores shoppers’ behavioural changes in relation to self-service, using the special research context...

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Detalles Bibliográficos
Autores principales: Wang, Xueqin, Wong, Yiik Diew, Yuen, Kum Fai
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2021
Materias:
Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8393623/
https://www.ncbi.nlm.nih.gov/pubmed/34444323
http://dx.doi.org/10.3390/ijerph18168574

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8393623/
https://www.ncbi.nlm.nih.gov/pubmed/34444323
http://dx.doi.org/10.3390/ijerph18168574

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