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Content Analysis of Negative Online Reviews of Hospice Agencies in the United States

IMPORTANCE: As online reviews of health care become increasingly integral to patient decision-making, understanding their content can help health care practices identify and address patient concerns. OBJECTIVE: To identify the most frequently cited complaints in negative (ie, 1-star) online reviews...

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Detalles Bibliográficos
Autores principales:	Brereton, Elinor J., Matlock, Daniel D., Fitzgerald, Monica, Venechuk, Grace, Knoepke, Chris, Allen, Larry A., Tate, Channing E.
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	2020
Materias:	Article
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8409083/ https://www.ncbi.nlm.nih.gov/pubmed/32049299 http://dx.doi.org/10.1001/jamanetworkopen.2019.21130

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