Impact of the COVID-19 pandemic on management-level hotel employees’ work behaviors: Moderating effects of working-from-home

This study examines the effects of working-from-home during the COVID-19 pandemic on management-level hotel employees’ work engagement, burnout, and turnover intentions. The study demonstrates that working-from-home tends to be a double-edged blade that leads to both positive and negative employee b...

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Detalles Bibliográficos
Autores principales: Chi, Oscar Hengxuan, Saldamli, Asim, Gursoy, Dogan
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Elsevier Ltd. 2021
Materias:
Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8412462/
https://www.ncbi.nlm.nih.gov/pubmed/34493887
http://dx.doi.org/10.1016/j.ijhm.2021.103020
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author Chi, Oscar Hengxuan
Saldamli, Asim
Gursoy, Dogan
author_facet Chi, Oscar Hengxuan
Saldamli, Asim
Gursoy, Dogan
author_sort Chi, Oscar Hengxuan
collection PubMed
description This study examines the effects of working-from-home during the COVID-19 pandemic on management-level hotel employees’ work engagement, burnout, and turnover intentions. The study demonstrates that working-from-home tends to be a double-edged blade that leads to both positive and negative employee behavioral outcomes. Findings reveal that while working-from-home is associated with a higher level of vigor, it magnifies the effects of absorption on burnout. In addition, due to work-home interference, working-from-home suppresses the positive effect of dedication and amplifies the negative effect of burnout on turnover intentions. The theoretical contributions and managerial recommendations are provided.
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spelling pubmed-84124622021-09-03 Impact of the COVID-19 pandemic on management-level hotel employees’ work behaviors: Moderating effects of working-from-home Chi, Oscar Hengxuan Saldamli, Asim Gursoy, Dogan Int J Hosp Manag Article This study examines the effects of working-from-home during the COVID-19 pandemic on management-level hotel employees’ work engagement, burnout, and turnover intentions. The study demonstrates that working-from-home tends to be a double-edged blade that leads to both positive and negative employee behavioral outcomes. Findings reveal that while working-from-home is associated with a higher level of vigor, it magnifies the effects of absorption on burnout. In addition, due to work-home interference, working-from-home suppresses the positive effect of dedication and amplifies the negative effect of burnout on turnover intentions. The theoretical contributions and managerial recommendations are provided. Elsevier Ltd. 2021-09 2021-07-12 /pmc/articles/PMC8412462/ /pubmed/34493887 http://dx.doi.org/10.1016/j.ijhm.2021.103020 Text en © 2021 Elsevier Ltd. All rights reserved. Since January 2020 Elsevier has created a COVID-19 resource centre with free information in English and Mandarin on the novel coronavirus COVID-19. The COVID-19 resource centre is hosted on Elsevier Connect, the company's public news and information website. Elsevier hereby grants permission to make all its COVID-19-related research that is available on the COVID-19 resource centre - including this research content - immediately available in PubMed Central and other publicly funded repositories, such as the WHO COVID database with rights for unrestricted research re-use and analyses in any form or by any means with acknowledgement of the original source. These permissions are granted for free by Elsevier for as long as the COVID-19 resource centre remains active.
spellingShingle Article
Chi, Oscar Hengxuan
Saldamli, Asim
Gursoy, Dogan
Impact of the COVID-19 pandemic on management-level hotel employees’ work behaviors: Moderating effects of working-from-home
title Impact of the COVID-19 pandemic on management-level hotel employees’ work behaviors: Moderating effects of working-from-home
title_full Impact of the COVID-19 pandemic on management-level hotel employees’ work behaviors: Moderating effects of working-from-home
title_fullStr Impact of the COVID-19 pandemic on management-level hotel employees’ work behaviors: Moderating effects of working-from-home
title_full_unstemmed Impact of the COVID-19 pandemic on management-level hotel employees’ work behaviors: Moderating effects of working-from-home
title_short Impact of the COVID-19 pandemic on management-level hotel employees’ work behaviors: Moderating effects of working-from-home
title_sort impact of the covid-19 pandemic on management-level hotel employees’ work behaviors: moderating effects of working-from-home
topic Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8412462/
https://www.ncbi.nlm.nih.gov/pubmed/34493887
http://dx.doi.org/10.1016/j.ijhm.2021.103020
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