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Analyzing the service quality priorities in cargo transportation before and during the Covid-19 outbreak
The aim of this study is to find out the most critical service quality priorities in cargo transportation before the Covid-19 and during the Covid-19 outbreak by applying the Fuzzy Importance-Performance-Impact Analysis (FIPIA) method. At the same time, it is also aimed to decide the best resource a...
Autores principales: | , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
Elsevier Ltd.
2021
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8422790/ https://www.ncbi.nlm.nih.gov/pubmed/34511749 http://dx.doi.org/10.1016/j.tranpol.2021.04.025 |