Analyzing the service quality priorities in cargo transportation before and during the Covid-19 outbreak

The aim of this study is to find out the most critical service quality priorities in cargo transportation before the Covid-19 and during the Covid-19 outbreak by applying the Fuzzy Importance-Performance-Impact Analysis (FIPIA) method. At the same time, it is also aimed to decide the best resource a...

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Detalles Bibliográficos
Autores principales: Özden, Aybike Tuba, Celik, Erkan
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Elsevier Ltd. 2021
Materias:
Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8422790/
https://www.ncbi.nlm.nih.gov/pubmed/34511749
http://dx.doi.org/10.1016/j.tranpol.2021.04.025

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8422790/
https://www.ncbi.nlm.nih.gov/pubmed/34511749
http://dx.doi.org/10.1016/j.tranpol.2021.04.025

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