Sorry, Not Sorry: Effects of Different Types of Apologies and Self-Monitoring on Non-verbal Behaviors

This study examines the effects of different types of apologies and individual differences in self-monitoring on non-verbal apology behaviors involving a server apologizing to a customer. Apologies divide into sincere apologies that reflect genuine recognition of fault, and instrumental apologies, m...

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Detalles Bibliográficos
Autores principales: Yamamoto, Kyoko, Kimura, Masanori, Osaka, Miki
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Frontiers Media S.A. 2021
Materias:
Psychology
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8428520/
https://www.ncbi.nlm.nih.gov/pubmed/34512447
http://dx.doi.org/10.3389/fpsyg.2021.689615

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8428520/
https://www.ncbi.nlm.nih.gov/pubmed/34512447
http://dx.doi.org/10.3389/fpsyg.2021.689615

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