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Crowding in the time of COVID: Effects on rapport and shopping satisfaction
Decades of research in marketing has established that crowding (human and spatial) in retail contexts significantly affects shopping satisfaction. Prompted by the profound changes in retail supply and demand due to the Covid-19 pandemic, this study expands knowledge in two ways: uncovering new relat...
| Autores principales: | , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Elsevier Ltd.
2022
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8453140/ http://dx.doi.org/10.1016/j.jretconser.2021.102760 |