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Assessment of logistics service quality dimensions: a qualitative approach

Globalization and complex supply chain networks have been affecting Logistics Services Providers’ (LSPs) service delivery and service expectations. Logistics Service Quality (LSQ) is becoming a more important aspect for LSPs and logistics service customers. In recent years, there has been an increas...

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Detalles Bibliográficos
Autores principales: Arabelen, Gamze, Kaya, Hasan Tolga
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Springer Singapore 2021
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8455305/
http://dx.doi.org/10.1186/s41072-021-00095-1