Assessing Patient-Perceived Hospital Service Quality and Sentiment in Malaysian Public Hospitals Using Machine Learning and Facebook Reviews

Social media is emerging as a new avenue for hospitals and patients to solicit input on the quality of care. However, social media data is unstructured and enormous in volume. Moreover, no empirical research on the use of social media data and perceived hospital quality of care based on patient onli...

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Detalles Bibliográficos
Autores principales: A. Rahim, Afiq Izzudin, Ibrahim, Mohd Ismail, Musa, Kamarul Imran, Chua, Sook-Ling, Yaacob, Najib Majdi
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2021
Materias:
Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8466628/
https://www.ncbi.nlm.nih.gov/pubmed/34574835
http://dx.doi.org/10.3390/ijerph18189912

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8466628/
https://www.ncbi.nlm.nih.gov/pubmed/34574835
http://dx.doi.org/10.3390/ijerph18189912

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