What is the impact of service quality on customers’ satisfaction during COVID-19 outbreak? New findings from online reviews analysis

The COVID-19 pandemic has caused major global changes both in the areas of healthcare and economics. This pandemic has led, mainly due to conditions related to confinement, to major changes in consumer habits and behaviors. Although there have been several studies on the analysis of customers’ satis...

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Detalles Bibliográficos
Autores principales: Nilashi, Mehrbakhsh, Abumalloh, Rabab Ali, Alghamdi, Abdullah, Minaei-Bidgoli, Behrouz, Alsulami, Abdulaziz A., Thanoon, Mohammed, Asadi, Shahla, Samad, Sarminah
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Elsevier Ltd. 2021
Materias:
Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8481157/
https://www.ncbi.nlm.nih.gov/pubmed/34887617
http://dx.doi.org/10.1016/j.tele.2021.101693

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8481157/
https://www.ncbi.nlm.nih.gov/pubmed/34887617
http://dx.doi.org/10.1016/j.tele.2021.101693

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