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What is the impact of service quality on customers’ satisfaction during COVID-19 outbreak? New findings from online reviews analysis
The COVID-19 pandemic has caused major global changes both in the areas of healthcare and economics. This pandemic has led, mainly due to conditions related to confinement, to major changes in consumer habits and behaviors. Although there have been several studies on the analysis of customers’ satis...
| Autores principales: | , , , , , , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Elsevier Ltd.
2021
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8481157/ https://www.ncbi.nlm.nih.gov/pubmed/34887617 http://dx.doi.org/10.1016/j.tele.2021.101693 |