Role Stress and Prosocial Service Behavior of Hotel Employees: A Moderated Mediation Model of Job Satisfaction and Social Support

Hotel employees’ positive behavior is prone to increase customer satisfaction, and thus, exploring the influencing mechanism of role stress on prosocial service behavior is critical to relieving their stress and improving service quality and hotel performance. This study aims to develop and test a m...

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Detalles Bibliográficos
Autores principales: Jin, Yixing, Cheng, Lin, Li, Ying, Wang, Yingda
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Frontiers Media S.A. 2021
Materias:
Psychology
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8515035/
https://www.ncbi.nlm.nih.gov/pubmed/34659014
http://dx.doi.org/10.3389/fpsyg.2021.698027

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8515035/
https://www.ncbi.nlm.nih.gov/pubmed/34659014
http://dx.doi.org/10.3389/fpsyg.2021.698027

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