Dimensions of Service Quality in Health-Fitness Clubs in China

The purpose of this study was to explore the dimensions of service quality in fitness clubs in China and examine their impact on customer satisfaction. In Phase I of the study, we collected qualitative data from online comments related to service quality in 30 Tera Wellness clubs in Shanghai (k = 62...

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Detalles Bibliográficos
Autores principales: Xu, Karen Kaijuan, Chen, Kenny Kuanchou, Kim, Euisoo, García-Fernández, Jerónimo, Nauright, John, Zhang, James J.
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2021
Materias:
Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8535461/
https://www.ncbi.nlm.nih.gov/pubmed/34682314
http://dx.doi.org/10.3390/ijerph182010567

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8535461/
https://www.ncbi.nlm.nih.gov/pubmed/34682314
http://dx.doi.org/10.3390/ijerph182010567

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