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SERVQUAL Method as an “Old New” Tool for Improving the Quality of Medical Services: A Literature Review
The second half of the 20th century saw the development of a new trend in the management of medical services across Europe. Those shifts were associated with the transformation of various spheres of human life, both on professional and private levels. The service market then turned back to “quality”...
| Autores principales: | , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
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MDPI
2021
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8535625/ https://www.ncbi.nlm.nih.gov/pubmed/34682499 http://dx.doi.org/10.3390/ijerph182010758 |