Patient Satisfaction and Hospital Quality of Care Evaluation in Malaysia Using SERVQUAL and Facebook

Social media sites, dubbed patient online reviews (POR), have been proposed as new methods for assessing patient satisfaction and monitoring quality of care. However, the unstructured nature of POR data derived from social media creates a number of challenges. The objectives of this research were to...

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Detalles Bibliográficos
Autores principales: Rahim, Afiq Izzudin A., Ibrahim, Mohd Ismail, Musa, Kamarul Imran, Chua, Sook-Ling, Yaacob, Najib Majdi
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2021
Materias:
Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8544585/
https://www.ncbi.nlm.nih.gov/pubmed/34683050
http://dx.doi.org/10.3390/healthcare9101369

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8544585/
https://www.ncbi.nlm.nih.gov/pubmed/34683050
http://dx.doi.org/10.3390/healthcare9101369

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