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Efficacy of COVID-19 screening system and customer satisfaction in banks: moderating role of the perceived threat and health risk
During the pandemic of COVID-19, the customers who visit the bank should be sure about the safety measures taken by the bank which may result in a positive image. This study aimed to examine the influence of the efficacy of the screening system of COVID-19 placed in the retail banks in India on cust...
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
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Palgrave Macmillan UK
2021
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8548851/ http://dx.doi.org/10.1057/s41264-021-00120-1 |