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Analyzing Role of E-SERVQUAL Constructs for Post-pandemic Recovery of Indian Taxi Aggregator Services
The taxi aggregator services leverage advantages of digital technologies that connect the provider and consumer. The mobile applications facilitate this online connectivity. The COVID-19 pandemic has impacted consumption of the taxi aggregator services in India due to the lockdown. However, the dema...
| Autores principales: | , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Springer Singapore
2021
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8561367/ http://dx.doi.org/10.1007/s42943-021-00042-8 |