Service Marketing in Online Shopping Platform: Psychological and Behavioral Dimensions

This conceptual analysis critically discusses how service marketing is workable for online shopping platforms and how important service-related and influenced factors played their roles the aforementioned issue. The concepts of service, service marketing, and related factors were re-visited, or at l...

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Detalles Bibliográficos
Autores principales: Wang, Yong, Qi, Manci, Parsons, Liz, Tsai, Fu-Sheng
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Frontiers Media S.A. 2021
Materias:
Psychology
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8566711/
https://www.ncbi.nlm.nih.gov/pubmed/34744936
http://dx.doi.org/10.3389/fpsyg.2021.759445
Descripción
Sumario:This conceptual analysis critically discusses how service marketing is workable for online shopping platforms and how important service-related and influenced factors played their roles the aforementioned issue. The concepts of service, service marketing, and related factors were re-visited, or at least reflected, in the new context of online platforms. Mostly, we framed the essence and importance of those discussed factors from the psychological and behavioral angles. Implications for theory, practices, and policy-making were offered seriously.

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