Dealing with pandemics: An investigation of the effects of COVID-19 on customers’ evaluations of hospitality services

The hospitality industry is highly vulnerable to pandemics. However, little is known about how pandemics alter travelers' evaluations of hospitality services. Therefore, this study investigates the changes in travelers' expectations and perceptions of hotel services during different stages...

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Detalles Bibliográficos
Autores principales: Hu, Feng, Teichert, Thorsten, Deng, Shengli, Liu, Yong, Zhou, Guotao
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Elsevier Ltd. 2021
Materias:
Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8602940/
https://www.ncbi.nlm.nih.gov/pubmed/34815612
http://dx.doi.org/10.1016/j.tourman.2021.104320

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8602940/
https://www.ncbi.nlm.nih.gov/pubmed/34815612
http://dx.doi.org/10.1016/j.tourman.2021.104320

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