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Dealing with pandemics: An investigation of the effects of COVID-19 on customers’ evaluations of hospitality services
The hospitality industry is highly vulnerable to pandemics. However, little is known about how pandemics alter travelers' evaluations of hospitality services. Therefore, this study investigates the changes in travelers' expectations and perceptions of hotel services during different stages...
| Autores principales: | , , , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Elsevier Ltd.
2021
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8602940/ https://www.ncbi.nlm.nih.gov/pubmed/34815612 http://dx.doi.org/10.1016/j.tourman.2021.104320 |