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How do National Health Service (NHS) organisations respond to patient concerns? A qualitative interview study of the Patient Advice and Liaison Service (PALS)
OBJECTIVES: To describe the current work of the Patient Advice and Liaison Service (PALS) and assess the service’s potential to resolve concerns and contribute to organisational learning. DESIGN: A qualitative study using semistructured interviews. SETTING: Four mental health trusts and four acute t...
Autores principales: | , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
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BMJ Publishing Group
2021
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Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8627391/ https://www.ncbi.nlm.nih.gov/pubmed/34824119 http://dx.doi.org/10.1136/bmjopen-2021-053239 |