How do National Health Service (NHS) organisations respond to patient concerns? A qualitative interview study of the Patient Advice and Liaison Service (PALS)

OBJECTIVES: To describe the current work of the Patient Advice and Liaison Service (PALS) and assess the service’s potential to resolve concerns and contribute to organisational learning. DESIGN: A qualitative study using semistructured interviews. SETTING: Four mental health trusts and four acute t...

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Detalles Bibliográficos
Autores principales: Shepard, Keegan, Buivydaite, Ruta, Vincent, Charles
Formato: Online Artículo Texto
Lenguaje:English
Publicado: BMJ Publishing Group 2021
Materias:
Health Policy
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8627391/
https://www.ncbi.nlm.nih.gov/pubmed/34824119
http://dx.doi.org/10.1136/bmjopen-2021-053239

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