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The impact of the Covid-19 pandemic on customer experience design: The hotel managers’ perspective
This research responds to calls for research on the devastating impact of the Covid-19 pandemic on the hospitality industry by investigating how hotel managers are designing safe customer experiences. Specifically, this study examines the measures adopted in high-end and luxury hotels and identifies...
Autores principales: | , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
Elsevier Ltd.
2021
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8631526/ https://www.ncbi.nlm.nih.gov/pubmed/34866744 http://dx.doi.org/10.1016/j.ijhm.2021.102871 |