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The impact of the Covid-19 pandemic on customer experience design: The hotel managers’ perspective

This research responds to calls for research on the devastating impact of the Covid-19 pandemic on the hospitality industry by investigating how hotel managers are designing safe customer experiences. Specifically, this study examines the measures adopted in high-end and luxury hotels and identifies...

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Detalles Bibliográficos
Autores principales:	Bonfanti, Angelo, Vigolo, Vania, Yfantidou, Georgia
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	Elsevier Ltd. 2021
Materias:	Article
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8631526/ https://www.ncbi.nlm.nih.gov/pubmed/34866744 http://dx.doi.org/10.1016/j.ijhm.2021.102871

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