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Assessing the reliability of automatic sentiment analysis tools on rating the sentiment of reviews of NHS dental practices in England

BACKGROUND: Online reviews may act as a rich source of data to assess the quality of dental practices. Assessing the content and sentiment of reviews on a large scale is time consuming and expensive. Automation of the process of assigning sentiment to big data samples of reviews may allow for review...

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Detalles Bibliográficos
Autores principales: Byrne, Matthew, O’Malley, Lucy, Glenny, Anne-Marie, Pretty, Iain, Tickle, Martin
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Public Library of Science 2021
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8673612/
https://www.ncbi.nlm.nih.gov/pubmed/34910757
http://dx.doi.org/10.1371/journal.pone.0259797

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