Effect of Employee–Customer Interaction Quality on Customers’ Prohibitive Voice Behaviors: Mediating Roles of Customer Trust and Identification

Given that customer voice behaviors are confused with customer complaint behaviors in usage, this study thoroughly explains the essential differences between the two constructs. On that basis, this study investigates how employee–customer interaction (ECI) quality affects customers’ prohibitive voic...

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Detalles Bibliográficos
Autores principales: Chen, Guofu, Li, Shuhao
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Frontiers Media S.A. 2021
Materias:
Psychology
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8712316/
https://www.ncbi.nlm.nih.gov/pubmed/34970197
http://dx.doi.org/10.3389/fpsyg.2021.773354

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8712316/
https://www.ncbi.nlm.nih.gov/pubmed/34970197
http://dx.doi.org/10.3389/fpsyg.2021.773354

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