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Service design touch point failure model and effect analysis based on the triangular fuzzy number evaluation method

How to improve employees' satisfaction in the remote office mode while working together has become a challenge for enterprises to deal with the new office management mode. The concept of service design touch point is introduced into the remote office management system to improve employees'...

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Detalles Bibliográficos
Autores principales: Wang, Weiwei, Song, Jingling, Chen, Jian, Wei, Ting, Ning, Jin
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Springer Paris 2022
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8729327/
http://dx.doi.org/10.1007/s12008-021-00822-9