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Physical proximity as pleasure or pain? A critical review of employee–customer proximity in sales and services settings
This paper presents a critical review of published findings pertaining to the physical proximity between employees and customers in various sales and service settings. Following an overview of this stream of research, reflections are then offered on how the concepts of personal space and physical pr...
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
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Palgrave Macmillan UK
2022
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8742691/ http://dx.doi.org/10.1057/s41264-021-00131-y |