Lashing out: emotional exhaustion triggers retaliatory incivility in the workplace

Incivility in the workplace is a growing problem in many workplaces that can detrimentally affect employees and organisations. Despite this increasing problem, the current literature on incivility lacks an integrated theoretical model to explain engaged and retaliated incivility in the workplace. To...

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Autores principales: Loh, Jennifer M.I., Saleh, Abu
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Elsevier 2021
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8749205/
https://www.ncbi.nlm.nih.gov/pubmed/35036596
http://dx.doi.org/10.1016/j.heliyon.2021.e08694
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author Loh, Jennifer M.I.
Saleh, Abu
author_facet Loh, Jennifer M.I.
Saleh, Abu
author_sort Loh, Jennifer M.I.
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description Incivility in the workplace is a growing problem in many workplaces that can detrimentally affect employees and organisations. Despite this increasing problem, the current literature on incivility lacks an integrated theoretical model to explain engaged and retaliated incivility in the workplace. To address this gap, we tested a model which incorporated both Spiral Theory of Incivility with Conservation of Resource Theory to explain the underlying processes involve in the relationship between engaged and retaliatory workplace incivility. Specifically, retaliatory incivility was hypothesised as an influencing factor, work withdrawal and job dissatisfaction as consequences, and emotional exhaustion as a moderator. A total of 875 employees in multinational organisations across three countries were panel surveyed. The overall result from the Structural Equation Modelling (SEM) indicated that the fit indices for the proposed model fulfilled all recommended levels. Importantly, emotional exhaustion was found to be the trigger point in the negative spiral of workplace incivility. Theoretical implications and practical considerations were discussed.
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spelling pubmed-87492052022-01-13 Lashing out: emotional exhaustion triggers retaliatory incivility in the workplace Loh, Jennifer M.I. Saleh, Abu Heliyon Research Article Incivility in the workplace is a growing problem in many workplaces that can detrimentally affect employees and organisations. Despite this increasing problem, the current literature on incivility lacks an integrated theoretical model to explain engaged and retaliated incivility in the workplace. To address this gap, we tested a model which incorporated both Spiral Theory of Incivility with Conservation of Resource Theory to explain the underlying processes involve in the relationship between engaged and retaliatory workplace incivility. Specifically, retaliatory incivility was hypothesised as an influencing factor, work withdrawal and job dissatisfaction as consequences, and emotional exhaustion as a moderator. A total of 875 employees in multinational organisations across three countries were panel surveyed. The overall result from the Structural Equation Modelling (SEM) indicated that the fit indices for the proposed model fulfilled all recommended levels. Importantly, emotional exhaustion was found to be the trigger point in the negative spiral of workplace incivility. Theoretical implications and practical considerations were discussed. Elsevier 2021-12-30 /pmc/articles/PMC8749205/ /pubmed/35036596 http://dx.doi.org/10.1016/j.heliyon.2021.e08694 Text en © 2022 The Authors https://creativecommons.org/licenses/by-nc-nd/4.0/This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/).
spellingShingle Research Article
Loh, Jennifer M.I.
Saleh, Abu
Lashing out: emotional exhaustion triggers retaliatory incivility in the workplace
title Lashing out: emotional exhaustion triggers retaliatory incivility in the workplace
title_full Lashing out: emotional exhaustion triggers retaliatory incivility in the workplace
title_fullStr Lashing out: emotional exhaustion triggers retaliatory incivility in the workplace
title_full_unstemmed Lashing out: emotional exhaustion triggers retaliatory incivility in the workplace
title_short Lashing out: emotional exhaustion triggers retaliatory incivility in the workplace
title_sort lashing out: emotional exhaustion triggers retaliatory incivility in the workplace
topic Research Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8749205/
https://www.ncbi.nlm.nih.gov/pubmed/35036596
http://dx.doi.org/10.1016/j.heliyon.2021.e08694
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