Cargando…

Impact of Service Quality of Low-Cost Carriers on Airline Image and Consumers’ Satisfaction and Loyalty during the COVID-19 Outbreak

Low-cost carriers (LCCs) in Saudi Arabia operate in a competitive, highly demanding environment. Customer-related attributes may be influenced by the levels of service quality in a no-frills airline, which might impact satisfaction and loyalty. Given the unique traveler and market characteristics of...

Descripción completa

Detalles Bibliográficos
Autores principales:	Hassan, Thowayeb H., Salem, Amany E.
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	MDPI 2021
Materias:	Article
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8750909/ https://www.ncbi.nlm.nih.gov/pubmed/35010341 http://dx.doi.org/10.3390/ijerph19010083

Ejemplares similares

Key drivers of airline loyalty
por: Dolnicar, Sara, et al.
Publicado: (2011)

Impact of Rural Tourism Development on Residents’ Satisfaction with the Local Environment, Socio-Economy and Quality of Life in Al-Ahsa Region, Saudi Arabia
por: Hassan, Thowayeb H., et al.
Publicado: (2022)

Service Quality in Tourism Public Health: Trust, Satisfaction, and Loyalty
por: Han, Jiayu, et al.
Publicado: (2021)

The effect of quality of service experience on consumers' loyalty to music streaming services: Time pressure as a moderator
por: Zhang, Yizhou, et al.
Publicado: (2022)

Transformational Leadership, Employee Engagement, Job Satisfaction, and Psychological Well-Being among Hotel Employees after the Height of the COVID-19 Pandemic: A Serial Mediation Model
por: Abolnasser, Magdy Sayed Ahmed, et al.
Publicado: (2023)

Donor orientation and service quality: Key factors in active blood donors’ satisfaction and loyalty
por: Martín-Santana, Josefa D., et al.
Publicado: (2021)

Positive effects of green practices on the consumers' satisfaction, loyalty, word-of-mouth, and willingness to pay
por: González-Viralta, Darinka, et al.
Publicado: (2023)

Assessing the relationship among service quality, student satisfaction and loyalty: the NIGERIAN higher education experience
por: Borishade, Taiye T., et al.
Publicado: (2021)

Development of interval-valued fuzzy GRA with SERVPERF based on subjective and objective weights for evaluation of airline service quality: A case study of Korea low-cost carriers
por: Lee, Sanghoon, et al.
Publicado: (2019)

Has COVID-19 changed our loyalty towards public transport? Understanding the moderating role of the pandemic in the relationship between service quality, customer satisfaction and loyalty()
por: Esmailpour, Javad, et al.
Publicado: (2022)

Mobile commerce applications service quality in enhancing customer loyalty intention: mediating role of customer satisfaction
por: Zariman, Nurul Fazleen Mohd, et al.
Publicado: (2022)

Service quality, outpatient satisfaction and loyalty in community pharmacies in Turkey: A structural equation modeling approach
por: Gül, İsa, et al.
Publicado: (2023)

Correction: Development of interval-valued fuzzy GRA with SERVPERF based on subjective and objective weights for evaluation of airline service quality: A case study of Korea low-cost carriers
Publicado: (2019)

Impacts of service quality, brand image, and perceived value on outpatient’s loyalty to China’s private dental clinics with service satisfaction as a mediator
por: Lin, Wenyi, et al.
Publicado: (2022)

Healthcare Services: Patient Satisfaction and Loyalty Lessons from Islamic Friendly Hospitals
por: Rahman, Muhammad Khalilur, et al.
Publicado: (2021)

Digital-Free Tourism Holiday as a New Approach for Tourism Well-Being: Tourists’ Attributional Approach
por: Hassan, Thowayeb H., et al.
Publicado: (2022)

Study of citizen satisfaction and loyalty in the urban area of Guayaquil: Perspective of the quality of public services applying structural equations
por: Ochoa Rico, María Salomé, et al.
Publicado: (2022)

Consumers’ Loyalty Related to Labor Inclusion of People with Disabilities
por: González, Marta, et al.
Publicado: (2016)

Consumption Habits and Brand Loyalty of Belgian Coffee Consumers
por: Alsafra, Zouheir, et al.
Publicado: (2022)

The Factors Influencing Users’ Trust in and Loyalty to Consumer-to-Consumer Secondhand Marketplace Platform
por: Jang, Yumi, et al.
Publicado: (2023)

Healthy Water-Based Tourism Experiences: Their Contribution to Quality of Life, Satisfaction and Loyalty
por: Campón-Cerro, Ana María, et al.
Publicado: (2020)

Pricing strategy of multi-oligopoly airlines based on service quality
por: Zhou, Hang, et al.
Publicado: (2019)

Understanding the dynamics of the quality of airline service attributes: Satisfiers and dissatisfiers
por: Park, Sangwon, et al.
Publicado: (2020)

The impact of the COVID-19 pandemic on airlines’ passenger satisfaction
por: Pereira, Francisco, et al.
Publicado: (2023)

Operating costs and capacity in the airline industry
por: Tsai, Wen-Hsien, et al.
Publicado: (2004)

Student satisfaction and loyalty in Denmark: Application of EPSI methodology
por: Shahsavar, Tina, et al.
Publicado: (2017)

The Influence of Medicine Approaches on Patient Trust, Satisfaction, and Loyalty
por: Sertan, Ayşe, et al.
Publicado: (2023)

Service Value and Repurchase Intention in the Egyptian Fast-Food Restaurants: Toward a New Measurement Model
por: Doeim, Abdelhalim R., et al.
Publicado: (2022)

Technology- or human-related service innovation? Enhancing customer satisfaction, delight, and loyalty in the hospitality industry
por: Tai, Yang-Fei, et al.
Publicado: (2021)

Using a Bayesian meta-frontier approach to evaluate airline performance: The nexus between airline efficiency and customer satisfaction
por: Bin Taliah, Abdelrahman Rashid, et al.
Publicado: (2023)

Affect or cognition: which is more influencing older adult consumers' loyalty?
por: Kaur, Deepraj, et al.
Publicado: (2018)

Idol Worship: How Does It Influence Fan Consumers’ Brand Loyalty?
por: Chen, Libin, et al.
Publicado: (2022)

Beyond customer satisfaction to customer loyalty: the key to geater profitability
por: Bhote, Keki R
Publicado: (1996)

Digitized Prenatal Newsletter: Impact on Obstetric Patient Satisfaction and Loyalty
por: Caballero-Galilea, María, et al.
Publicado: (2022)

Factors Influencing Patient Satisfaction and Loyalty as Perceived by Dentists and Their Patients
por: Szabó, Réka Magdolna, et al.
Publicado: (2023)

Exploring the Relationship of Image Formation on Tourist Satisfaction and Loyalty: Evidence From China
por: Jebbouri, Abdelhamid, et al.
Publicado: (2021)

Impact of Service Quality on In-Patients’ Satisfaction, Perceived Value, and Customer Loyalty: A Mixed-Methods Study from a Developing Country
por: Nguyen, Nhi Xuan, et al.
Publicado: (2021)

How Does Happiness Influence the Loyalty of Karate Athletes? A Model of Structural Equations From the Constructs: Consumer Satisfaction, Engagement, and Meaningful
por: Núñez-Barriopedro, Estela, et al.
Publicado: (2021)

Editorial: From Consumer Experience to Affective Loyalty: Challenges and Prospects in the Psychology of Consumer Behavior 3.0
por: Martínez-Ruiz, María P., et al.
Publicado: (2017)

Effects of Psychological Benefits of Greenness on Airlines’ Customer Experiential Satisfaction, Service Fairness, Alternative Attractiveness, and Switching Intention
por: Chan, Suk Ha Grace, et al.
Publicado: (2022)

Cannot write session to /tmp/vufind_sessions/sess_7kjhg9vvu62vm6n9hm7g0ttrhb