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Design principles for conversational agents to support Emergency Management Agencies

Widespread mis- and disinformation during the COVID-19 social media “infodemic” challenge the effective response of Emergency Management Agencies (EMAs). Conversational Agents (CAs) have the potential to amplify and distribute trustworthy information from EMAs to the general public in times of uncer...

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Detalles Bibliográficos
Autores principales: Stieglitz, Stefan, Hofeditz, Lennart, Brünker, Felix, Ehnis, Christian, Mirbabaie, Milad, Ross, Björn
Formato: Online Artículo Texto
Lenguaje:English
Publicado: The Authors. Published by Elsevier Ltd. 2022
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8757808/
https://www.ncbi.nlm.nih.gov/pubmed/35043026
http://dx.doi.org/10.1016/j.ijinfomgt.2021.102469