Cargando…

Research on the Relationship Between Service Guarantee Perception and Customer Value in the Chinese Context

As an excellent management tool, service guarantee can improve the competitive advantage of enterprises and allow consumers to obtain high-quality products and services. However, in the current Chinese context, this tool has not played its proper function. One important reason is the perception devi...

Descripción completa

Detalles Bibliográficos
Autores principales:	Yu, Huang-he, Zhao, Shu-kuan, Hsu, Mao-Chou
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	Frontiers Media S.A. 2022
Materias:	Psychology
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8767004/ https://www.ncbi.nlm.nih.gov/pubmed/35069338 http://dx.doi.org/10.3389/fpsyg.2021.766098

Ejemplares similares

Customer agility, market orientation, and brand image in the context of Chinese market
por: Junfeng, Wang, et al.
Publicado: (2022)

Impact of customer participation in value co-creation on customer wellbeing: A moderating role of service climate
por: Yi, Xiaofang, et al.
Publicado: (2023)

Effects of Service Recovery Expectation and Recovery Justice on Customer Citizenship Behavior in the E-Retailing Context
por: Zhu, Tingting, et al.
Publicado: (2021)

Effects of value and interest intervention on EFL student teachers’ research motivation in the Chinese context
por: Bi, Peng, et al.
Publicado: (2022)

How to Improve Value Creation by Service Interaction: The Role of Customer–Environment Fit and Efficacy
por: Hong, Liang, et al.
Publicado: (2020)

Computational Modeling of the Value Co-Creation Process in Customer Service: An Application of the NK Model
por: Li, Xi, et al.
Publicado: (2022)

Research on commodity business value and customer value of e-commerce platforms: Based on consumer psychology and cognition
por: Fu, Rong, et al.
Publicado: (2022)

Creation and validation of the Chinese regulatory focus in relationships scale across multiple relationships context
por: Li, WeiWei, et al.
Publicado: (2022)

Brand Love: Role of Online Customer Experience, Value Co-creation, and Relationship Quality
por: Mustafa, Khurram, et al.
Publicado: (2022)

Feeling good and doing more: How does the customer respond to pro-customer deviance in the context of hospitality
por: Ji, Yiyu, et al.
Publicado: (2022)

Customer Behavior on Purchasing Channels of Sustainable Customized Garment With Perceived Value and Product Involvement
por: Li, Zhenfang, et al.
Publicado: (2020)

The effect of fine service on customer loyalty in rural homestays: The mediating role of customer emotion
por: Xing, Bo, et al.
Publicado: (2022)

Research on the Impact of Outlets’ Experience Marketing and Customer Perceived Value on Tourism Consumption Satisfaction and Loyalty
por: Dai, Jingyu, et al.
Publicado: (2022)

Research on the Impact of Customer Participation in Virtual Community on Service Innovation Performance— The Role of Knowledge Transfer
por: Wang, Jianhua
Publicado: (2022)

Approach with initiative or hold on passively? The impact of customer-perceived dependence on customer forgiveness in service failure
por: Chen, Xin, et al.
Publicado: (2022)

The Nexus of Service Quality, Customer Experience, and Customer Commitment: The Neglected Mediating Role of Corporate Image
por: Yingfei, Yang, et al.
Publicado: (2022)

Experiential Value in Multi-Actor Service Ecosystems: Scale Development and Its Relation to Inter-Customer Helping Behavior
por: Weretecki, Patrick, et al.
Publicado: (2021)

Online Customer Experience Leads to Loyalty via Customer Engagement: Moderating Role of Value Co-creation
por: Ahmad, Farooq, et al.
Publicado: (2022)

RESEARCH ON CATERING SERVICE ENCOUNTER, RELATIONSHIP BENEFIT AND CUSTOMER VOLUNTARY PERFORMANCE FROM THE PERSPECTIVE OF EMOTIONAL BEHAVIOR CHANGE -- A CASE STUDY OF CATERING CONSUMERS IN TAIWAN AND MAINLAND CHINA
por: Chao, Chia Wei, et al.
Publicado: (2022)

The Impact of Hotel Customer Engagement and Service Evaluation on Customer Behavior Intention: The Mediating Effect of Brand Trust
por: Chen, Xi, et al.
Publicado: (2022)

The influence of cognitive level on the guaranteed behavioral response of landless farmers in the context of rural revitalization–An empirical study based on partial least squares structural equation modeling
por: Lu, Yangjie, et al.
Publicado: (2022)

Examining the Relationship of Online Social Networking Sites’ Activities, Customers’ Brand Choice, and Brand Perception in Health-Related Businesses
por: Nazir, Mehrab, et al.
Publicado: (2020)

Value acquisition, value co-creation: The impact of perceived organic grocerant value on customer engagement behavior through brand trust
por: Yu, Weiping, et al.
Publicado: (2022)

The Mental Health Recovery Measure Can Be Used to Assess Aspects of Both Customer-Based and Service-Based Recovery in the Context of Severe Mental Illness
por: Oliveira-Maia, Albino J., et al.
Publicado: (2016)

e-Banking Adoption: An Opportunity for Customer Value Co-creation
por: Carranza, Rocío, et al.
Publicado: (2021)

The Costs of Customer Service Citizenship Behaviors: A Qualitative Study
por: Lavee, Einat, et al.
Publicado: (2020)

Interpersonal Emotion Regulation: Consequences for Brands in Customer Service Interactions
por: Reeck, Crystal, et al.
Publicado: (2022)

Influence of Customer Quality Perception on the Effectiveness of Commercial Stimuli for Electronic Products
por: Garrido-Morgado, Álvaro, et al.
Publicado: (2016)

Abusive Supervision, Affective Commitment, Customer Orientation, and Proactive Customer Service Performance: Evidence From Hotel Employees in China
por: Zang, Dexia, et al.
Publicado: (2021)

Perceived Peer Relationships in Adolescence and Loneliness in Emerging Adulthood and Workplace Contexts
por: Chiao, Chi, et al.
Publicado: (2022)

Confidence Intervals Permit, but Do Not Guarantee, Better Inference than Statistical Significance Testing
por: Coulson, Melissa, et al.
Publicado: (2010)

Breakthrough Path of Low-Level Equilibrium of China's Policy-Oriented Financing Guarantee Market
por: Lv, Youqing, et al.
Publicado: (2022)

New Strategies in the New Millennium: Servant Leadership As Enhancer of Service Climate and Customer Service Performance
por: Linuesa-Langreo, Jorge, et al.
Publicado: (2017)

Customized Incubation Services and Growth of Tenants: The Mediating Effect of Behavior Orientation of Social Networking Services
por: Zhang, Li, et al.
Publicado: (2021)

A Study on Improving Customer Value Based on the Effect of Word of Mouth
por: Fan, Juan, et al.
Publicado: (2021)

Understanding Customers’ Continuance Intentions Toward In-Lobby Self-Service Technologies
por: Li, Mingfei, et al.
Publicado: (2019)

The Relationship Between Employees’ Daily Customer Injustice and Customer-Directed Sabotage: Cross-Level Moderation Effects of Emotional Stability and Attentiveness
por: Song, Young Ho, et al.
Publicado: (2022)

Impact of Perceived Product Value on Customer-Based Brand Equity: Marx’s Theory – Value-Based Perspective
por: Qiao, Yonggang, et al.
Publicado: (2022)

The relationship between the neural computations for speech and music perception is context-dependent: an activation likelihood estimate study
por: LaCroix, Arianna N., et al.
Publicado: (2015)

Customer's Channel Selection Behavior on Purchasing Standardized and Customized Products: Optimized Prices and Channel Performances
por: Du, Bisheng, et al.
Publicado: (2022)

Cannot write session to /tmp/vufind_sessions/sess_f5ud7ddmeoiudm6cmhfvfgmodq