Telephone Access Management in Primary Care: Cross-Case Analysis of High-Performing Primary Care Access Sites

BACKGROUND: Primary care telephone access has been associated with patient satisfaction and emergency department utilization even after accounting for objective appointment wait times. However, relatively little is known about how to best structure and manage telephone access in primary care. OBJECT...

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Detalles Bibliográficos
Autores principales: Chuang, Emmeline, Bonilla, Amy, Stockdale, Susan, Das, Aditi, Yano, Elizabeth M., Rose, Danielle
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Springer International Publishing 2022
Materias:
Original Research: Qualitative Research
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8806007/
https://www.ncbi.nlm.nih.gov/pubmed/35106718
http://dx.doi.org/10.1007/s11606-021-07365-5

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8806007/
https://www.ncbi.nlm.nih.gov/pubmed/35106718
http://dx.doi.org/10.1007/s11606-021-07365-5

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