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Telephone Access Management in Primary Care: Cross-Case Analysis of High-Performing Primary Care Access Sites
BACKGROUND: Primary care telephone access has been associated with patient satisfaction and emergency department utilization even after accounting for objective appointment wait times. However, relatively little is known about how to best structure and manage telephone access in primary care. OBJECT...
| Autores principales: | , , , , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Springer International Publishing
2022
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8806007/ https://www.ncbi.nlm.nih.gov/pubmed/35106718 http://dx.doi.org/10.1007/s11606-021-07365-5 |