The Unrecognized Role of VA Call Center and Primary Care Clerical Staff in Assisting Patients with Obtaining Needed Care

BACKGROUND: VA clerks, or medical support assistants (MSAs), are a critical part of patients’ primary care (PC) experiences and are often the first points of contact between Veterans and the healthcare system. Despite the important role they might play in assisting Veterans with accessing care, rese...

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Detalles Bibliográficos
Autores principales: McGowan, Michael, Medich, Melissa, Rose, Danielle, Stockdale, Susan
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Springer International Publishing 2021
Materias:
Original Research
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8811081/
https://www.ncbi.nlm.nih.gov/pubmed/34109542
http://dx.doi.org/10.1007/s11606-021-06885-4

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8811081/
https://www.ncbi.nlm.nih.gov/pubmed/34109542
http://dx.doi.org/10.1007/s11606-021-06885-4

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