The Feedback Form and Its Role in Improving the Quality of Trauma Care

Background: One of the tasks of a level I trauma center is quality improvement of level II and level III regional hospitals and emergency medical services by means of continuous education and learning processes. One of the tools for this, which provides constant monitoring of the quality of treatmen...

Descripción completa

Detalles Bibliográficos
Autores principales: Bahouth, Hany, Abramov, Roi, Bodas, Moran, Halberthal, Michael, Lin, Shaul
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2022
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8835460/
https://www.ncbi.nlm.nih.gov/pubmed/35162888
http://dx.doi.org/10.3390/ijerph19031866
_version_ 1784649439537790976
author Bahouth, Hany
Abramov, Roi
Bodas, Moran
Halberthal, Michael
Lin, Shaul
author_facet Bahouth, Hany
Abramov, Roi
Bodas, Moran
Halberthal, Michael
Lin, Shaul
author_sort Bahouth, Hany
collection PubMed
description Background: One of the tasks of a level I trauma center is quality improvement of level II and level III regional hospitals and emergency medical services by means of continuous education and learning processes. One of the tools for this, which provides constant monitoring of the quality of treatment, is feedback. The purpose of the study was to evaluate the effect of feedback on the quality of trauma care. Methods: Retrospective cohort study comprising two periods of time, 2012–2013 and 2017–2018. The study group included physicians and pre-hospital staff who treated patients prior to referral to the level I center. Upon arrival when the trauma teams identified issues requiring improvement, they were asked to fill in feedback forms. Data on patients treated in the trauma shock room for whom feedback forms were filled out were also extracted. Results: A total of 662 feedback forms were completed, showing a significant improvement (p ˂ 0.0001). The majority of the medical personnel who received the most negative feedback were the pre-hospital staff. A significant increase was revealed in the number of feedbacks with reference to mismanagement of backboard spinal fixation, of the pre-hospital staff, in 2012–2013 compared to 2017–2018 (p < 0.001). Improvement in reducing the time of treatment in the field was also revealed, from 15.2 ± 8.3 min in 2012–2013 to 13.4 ± 7.9 min in 2017–2018. Conclusion: The findings show that feedback improves the treatment of injured patients. Furthermore, constantly monitoring the quality of treatment provided by the trauma team is vital for improvement.
format Online
Article
Text
id pubmed-8835460
institution National Center for Biotechnology Information
language English
publishDate 2022
publisher MDPI
record_format MEDLINE/PubMed
spelling pubmed-88354602022-02-12 The Feedback Form and Its Role in Improving the Quality of Trauma Care Bahouth, Hany Abramov, Roi Bodas, Moran Halberthal, Michael Lin, Shaul Int J Environ Res Public Health Article Background: One of the tasks of a level I trauma center is quality improvement of level II and level III regional hospitals and emergency medical services by means of continuous education and learning processes. One of the tools for this, which provides constant monitoring of the quality of treatment, is feedback. The purpose of the study was to evaluate the effect of feedback on the quality of trauma care. Methods: Retrospective cohort study comprising two periods of time, 2012–2013 and 2017–2018. The study group included physicians and pre-hospital staff who treated patients prior to referral to the level I center. Upon arrival when the trauma teams identified issues requiring improvement, they were asked to fill in feedback forms. Data on patients treated in the trauma shock room for whom feedback forms were filled out were also extracted. Results: A total of 662 feedback forms were completed, showing a significant improvement (p ˂ 0.0001). The majority of the medical personnel who received the most negative feedback were the pre-hospital staff. A significant increase was revealed in the number of feedbacks with reference to mismanagement of backboard spinal fixation, of the pre-hospital staff, in 2012–2013 compared to 2017–2018 (p < 0.001). Improvement in reducing the time of treatment in the field was also revealed, from 15.2 ± 8.3 min in 2012–2013 to 13.4 ± 7.9 min in 2017–2018. Conclusion: The findings show that feedback improves the treatment of injured patients. Furthermore, constantly monitoring the quality of treatment provided by the trauma team is vital for improvement. MDPI 2022-02-07 /pmc/articles/PMC8835460/ /pubmed/35162888 http://dx.doi.org/10.3390/ijerph19031866 Text en © 2022 by the authors. https://creativecommons.org/licenses/by/4.0/Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/).
spellingShingle Article
Bahouth, Hany
Abramov, Roi
Bodas, Moran
Halberthal, Michael
Lin, Shaul
The Feedback Form and Its Role in Improving the Quality of Trauma Care
title The Feedback Form and Its Role in Improving the Quality of Trauma Care
title_full The Feedback Form and Its Role in Improving the Quality of Trauma Care
title_fullStr The Feedback Form and Its Role in Improving the Quality of Trauma Care
title_full_unstemmed The Feedback Form and Its Role in Improving the Quality of Trauma Care
title_short The Feedback Form and Its Role in Improving the Quality of Trauma Care
title_sort feedback form and its role in improving the quality of trauma care
topic Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8835460/
https://www.ncbi.nlm.nih.gov/pubmed/35162888
http://dx.doi.org/10.3390/ijerph19031866
work_keys_str_mv AT bahouthhany thefeedbackformanditsroleinimprovingthequalityoftraumacare
AT abramovroi thefeedbackformanditsroleinimprovingthequalityoftraumacare
AT bodasmoran thefeedbackformanditsroleinimprovingthequalityoftraumacare
AT halberthalmichael thefeedbackformanditsroleinimprovingthequalityoftraumacare
AT linshaul thefeedbackformanditsroleinimprovingthequalityoftraumacare
AT bahouthhany feedbackformanditsroleinimprovingthequalityoftraumacare
AT abramovroi feedbackformanditsroleinimprovingthequalityoftraumacare
AT bodasmoran feedbackformanditsroleinimprovingthequalityoftraumacare
AT halberthalmichael feedbackformanditsroleinimprovingthequalityoftraumacare
AT linshaul feedbackformanditsroleinimprovingthequalityoftraumacare