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The Role of Service Recovery in Post-purchase Consumer Behavior During COVID-19: A Malaysian Perspective

The purpose of this study is to investigate the incidence of service failure in rendering service process during COVID-19. It further explores the outcomes of service recovery offered to customers in case of service failure. Like other businesses, webstores have also faced the challenges in their ef...

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Detalles Bibliográficos
Autores principales:	Mazhar, Muhammad, Ting, Ding Hooi, Hussain, Ali, Nadeem, Muhammad Aamir, Ali, Muhammad Asghar, Tariq, Umaima
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	Frontiers Media S.A. 2022
Materias:	Psychology
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8847687/ https://www.ncbi.nlm.nih.gov/pubmed/35185687 http://dx.doi.org/10.3389/fpsyg.2021.786603

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