The Influence of Employee Emotion Fluctuation on Service Performance: An Experience Sampling Data Analysis

Research on the relationship between emotions and job performance is ubiquitous, yet few scholars have examined the combined effects of different emotions. Drawing on the broaden-and-build theory and conservation of resources (COR) theory, we propose that employees’ daily emotion fluctuations (posit...

Descripción completa

Detalles Bibliográficos
Autores principales: Zhang, Biqian, Zhao, Lei, Liu, Xiaoyan, Bu, Yinwei, Ren, Yingwei
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Frontiers Media S.A. 2022
Materias:
Psychology
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8898957/
https://www.ncbi.nlm.nih.gov/pubmed/35264992
http://dx.doi.org/10.3389/fpsyg.2022.648142

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8898957/
https://www.ncbi.nlm.nih.gov/pubmed/35264992
http://dx.doi.org/10.3389/fpsyg.2022.648142

Ejemplares similares