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The Influence of Employee Emotion Fluctuation on Service Performance: An Experience Sampling Data Analysis

Research on the relationship between emotions and job performance is ubiquitous, yet few scholars have examined the combined effects of different emotions. Drawing on the broaden-and-build theory and conservation of resources (COR) theory, we propose that employees’ daily emotion fluctuations (posit...

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Detalles Bibliográficos
Autores principales:	Zhang, Biqian, Zhao, Lei, Liu, Xiaoyan, Bu, Yinwei, Ren, Yingwei
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	Frontiers Media S.A. 2022
Materias:	Psychology
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8898957/ https://www.ncbi.nlm.nih.gov/pubmed/35264992 http://dx.doi.org/10.3389/fpsyg.2022.648142

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