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The Nexus Between Human Resource Management Practices and Service Recovery Performance in Takaful Insurance Industry in Pakistan: The Mediating Role of Employee Commitment
Service recovery performance (SRP) is very important for the takaful insurance industry for maintaining and attracting new clients, which in turn serves as a competitive advantage for the survival and continued future of the businesses. If the insurance sector could not maintain SRP, then the compet...
Autores principales: | Mao, Jie, Siyal, Saeed, Javed Ahmed, Munawer, Ahmad, Riaz, Xin, Chunlin, Qasim, Samina |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
Frontiers Media S.A.
2022
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8964282/ https://www.ncbi.nlm.nih.gov/pubmed/35359813 http://dx.doi.org/10.3389/fpsyg.2021.752912 |
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