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The Influence of Empathy and Consumer Forgiveness on the Service Recovery Effect of Online Shopping
The service failure of online shopping has always plagued online stores, but the current academic circles still need to explore the service recovery of online shopping from the perspective of empathy and consumer forgiveness. Based on the service failure cases of real online shopping, this article u...
| Autores principales: | , , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Frontiers Media S.A.
2022
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9007167/ https://www.ncbi.nlm.nih.gov/pubmed/35432063 http://dx.doi.org/10.3389/fpsyg.2022.842207 |