Using journey mapping to understand the patient experience with selecting a Medicare part D plan using a pharmacy consultation service

BACKGROUND: Patient experience with community pharmacy services can be informed by human-centered design principles and approaches. Pharmacy services may benefit from detailed evaluations of consumer experience and patient-centered service design. OBJECTIVES: To use an online journey mapping platfor...

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Detalles Bibliográficos
Autores principales: Murry, Logan T., Al-Khatib, Arwa, Witry, Matthew J.
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Elsevier 2021
Materias:
Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9030676/
https://www.ncbi.nlm.nih.gov/pubmed/35479501
http://dx.doi.org/10.1016/j.rcsop.2021.100006

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9030676/
https://www.ncbi.nlm.nih.gov/pubmed/35479501
http://dx.doi.org/10.1016/j.rcsop.2021.100006

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