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Using journey mapping to understand the patient experience with selecting a Medicare part D plan using a pharmacy consultation service

BACKGROUND: Patient experience with community pharmacy services can be informed by human-centered design principles and approaches. Pharmacy services may benefit from detailed evaluations of consumer experience and patient-centered service design. OBJECTIVES: To use an online journey mapping platfor...

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Detalles Bibliográficos
Autores principales:	Murry, Logan T., Al-Khatib, Arwa, Witry, Matthew J.
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	Elsevier 2021
Materias:	Article
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9030676/ https://www.ncbi.nlm.nih.gov/pubmed/35479501 http://dx.doi.org/10.1016/j.rcsop.2021.100006

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