The effect of customer satisfaction on parcel delivery operations using autonomous vehicles: An agent-based simulation study

The quality of Third-Party Logistics (3PL) services represented by delivery time decides the outcome of customer satisfaction. The result of this satisfaction judges the type of Word of Mouth (WoM) that, if positive, plays a vital role in attracting non-customers who are willing in 3PL services to j...

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Detalles Bibliográficos
Autores principales: Shbool, Mohammad A., Al-Bazi, Ammar, Al-Hadeethi, Rami
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Elsevier 2022
Materias:
Research Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9118654/
https://www.ncbi.nlm.nih.gov/pubmed/35600440
http://dx.doi.org/10.1016/j.heliyon.2022.e09409

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9118654/
https://www.ncbi.nlm.nih.gov/pubmed/35600440
http://dx.doi.org/10.1016/j.heliyon.2022.e09409

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