Cargando…
The effect of customer satisfaction on parcel delivery operations using autonomous vehicles: An agent-based simulation study
The quality of Third-Party Logistics (3PL) services represented by delivery time decides the outcome of customer satisfaction. The result of this satisfaction judges the type of Word of Mouth (WoM) that, if positive, plays a vital role in attracting non-customers who are willing in 3PL services to j...
| Autores principales: | , , |
|---|---|
| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Elsevier
2022
|
| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9118654/ https://www.ncbi.nlm.nih.gov/pubmed/35600440 http://dx.doi.org/10.1016/j.heliyon.2022.e09409 |