I Have Had Enough: When and How Customer Mistreatment Leads to Coworker Undermining

Service workers are more prone to experience customer mistreatment because of their frequent interactions with them. Hence, it compels them to the level where their performance is compromised. Employees who face customer mistreatment feel ill-treated and develop the desire for revenge. Based on the...

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Detalles Bibliográficos
Autores principales: Huilian, Zhou, Waqas, Muhammad, Yahya, Farzan, Ahmad Qadri, Usman, Zahid, Fatima
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Frontiers Media S.A. 2022
Materias:
Psychology
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9126084/
https://www.ncbi.nlm.nih.gov/pubmed/35615183
http://dx.doi.org/10.3389/fpsyg.2022.629901

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9126084/
https://www.ncbi.nlm.nih.gov/pubmed/35615183
http://dx.doi.org/10.3389/fpsyg.2022.629901

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